Refund policy
Refund Policy
Welcome to Halt Couture.
At Halt Couture, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 15-day refund policy under the terms below.
Returns & Refunds
You have 15 days from the date you receive your order to request a refund or return.
To be eligible for a refund, the item must:
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Be unused and in its original condition.
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Be returned with its original packaging (if applicable).
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Not be damaged due to misuse or improper handling.
Non-Refundable Items
The following items are not eligible for refunds:
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Customized or personalized products.
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Gift cards.
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Items marked as final sale.
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Products damaged through normal wear and tear or improper use.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 15 days of delivery. Include your order number and clear photos of the issue so we can review your request and arrange a replacement or refund if applicable.
How to Request a Refund
To start a refund request, please email us at:
Please include:
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Your order number
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Your full name
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A description of the issue
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Photos (if the item is damaged or incorrect)
Our support team will review your request and respond as soon as possible.
Refund Processing
Once your return or refund request is approved:
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Refunds will be issued to your original payment method.
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Processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days after approval.
Contact Us
If you have any questions about this Refund Policy, please contact us:
Halt Couture
Email: halt.couture2026@gmail.com